Terms and Conditions
Effective Date: 29-09-2024
These Terms and Conditions ("Terms") govern your use of the Atithimate mobile application and services, including bike rentals, guide bookings Tour Activities Enquiry and Tour Package Enquiry. By using our services, you agree to comply with and be bound by these Terms.
1. Acceptance of Terms
By downloading, accessing, or using the Atithimate App , you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must stop using the app immediately.
2. Services Offered
Atithimate App provides services such as:
- Bike rentals from third-party providers.
- Tour guide booking services for various destinations.
- Tour Package Enquiry services in house.
- Tour Activities Enquiry services in house.
We act as an intermediary between you and the service providers (bike rental companies and guides), and we do not take responsibility for the quality of services provided by them.
3. User Responsibilities
As a user of Atithimate App, you agree to:
- Provide accurate and complete personal information when creating an account and making bookings.
- Comply with all applicable laws and regulations related to bike rentals and guide services in the region you are visiting.
- Take full responsibility for any damage, loss, or injury that may occur while using rented bikes or during guided tours.
- Ensure that you meet the minimum age (18+)requirements for bike rentals or tour services, as set by the service providers.
4. Payments
All payments for bookings made through the Atithimate app must be completed via the payment methods provided. You agree to pay all fees and charges incurred in connection with your use of the services.
Any issues related to payment disputes with third-party providers must be addressed directly with the provider.
5. Cancellations and Refunds
Cancellation and refund policies for bike rentals and guide services vary based on the specific provider. You must review the provider’s cancellation policy before booking. Atithimate App is not responsible for any cancellations or refunds handled by third-party providers.
6. Limitation of Liability
Atithimate is a platform for connecting users with bike rental and guide services. We are not liable for any injuries, losses, damages, or other claims that arise from the services provided by third parties.
We do not guarantee the availability, safety, or quality of the services offered by bike rental companies or guides.
7. User Conduct
You agree not to:
- Use the app for any illegal or unauthorized purposes.
- Post, transmit, or distribute any content that is harmful, offensive, or violates the rights of others.
- Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
8. Changes to the Terms
We may update these Terms from time to time. Any changes will be posted within the app, and continued use of the app after such changes are posted will constitute your agreement to the updated Terms.
9. Termination
We reserve the right to terminate or suspend your access to the Atithimate app at any time, without notice, for conduct that violates these Terms or is harmful to the interests of other users or the app itself.
10. Governing Law
This Agreement shall be governed by the laws of India, and the courts of Bangalore shall have exclusive jurisdiction with respect to any dispute arising hereunder.
11. Drink And Drive Policy
According to Government Motor Vehicles Act 2016 under Section 185, a motorist caught under the influence of alcohol exceeding the permissible limit which is 30mg of alcohol in 100ml of blood is liable to be charged and the vehicle will be ceased by the City Traffic Police indefinitely. Under this circumstance, the Atithimate user will be charged with the asset cost and downtime period.
If found intoxicated at the time of booking completion, the user will be further blocked from using Atithimate services indefinitely
Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
- Atithimate
- Email: Support@atithimate.com
- Phone: +91-1413520495
- Address: KAILASH NAGAR, SHIVSINGHPURA, Katrathal, Sikar, Sikar- 332024, Rajasthan
Privacy Policy
Effective Date: 30-09-2024
Welcome to Atithimate App! This privacy policy explains how we collect, use, and protect your personal information when you use our app for services like bike rentals, guide bookings, Tour Activities Enquiry And Tour Package Enquiry.
By using Atithimate App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When using Atithimate, we may collect the following types of information:
- Personal Information: Personal information such as your username, password, e-mail address, Mobile number when you register for a Atithimate App account (“user information”).
- Booking Information: Bike rental details (dates, bike type, rental provider, pickup point), Guide booking details (tour guide selection, booking date, tour monument, meeting point)
- Usage Data: App interaction data (features accessed, clicks), device information (type, operating system), IP address
- Communications between you and Atithimate App.
2. How We Use Your Information
We use your data to:
- Facilitate and manage your bike rental and guide bookings.
- Provide and maintain the services offered through the app.
- Personalize and enhance your user experience
- Send important notifications regarding your bookings And Atithimate App updates.
- In order to facilitate communications between you, your friends, and other Atithimate users.
3. Sharing Your Information
We may share your information in the following situations:
- With Bike Rental Providers and Tour Guides: To fulfill your bookings and service requests.
- With Third-Party Service Providers: For payment processing, customer support, and marketing services.
- Legal Requirements: To comply with legal obligations or protect user safety.
4. Security of Your Information
We take reasonable measures to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
- Access and Update: You can access and update your personal information via the app settings.
- Account Deletion: You may request the deletion of your account by contacting us.
6. Account Deletion
- Requesting Account Deletion: Users have the right to request the deletion of their account at any time. Requests can be made through the app's settings or by contacting our support team.
- Process and Timing: Upon receiving a request for account deletion, we will process it within 7 business days. You will receive a confirmation once the account has been successfully deleted.
- Data Removal: All personal data associated with the account will be permanently removed from our systems. This includes user profiles and preferences. Please note that this action is irreversible.
- Retention of Data: In some cases, we may retain certain data if required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.
- Impact on Services: Deleting your account will terminate access to all services and features of the app. Users will no longer have access to any data or content previously associated with the account.
- Contact for Account Deletion: For assistance with account deletion, please contact us at support@touristsaathi.in.
7. Third-Party Links
Our app may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and you should review their privacy policies.
8. Children’s Privacy
Our services are not intended for children under 17. We do not knowingly collect information from children under 17. If we find out we have collected such information, we will delete it.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. Changes will be posted within the app and will be effective immediately.
Contact Us
In compliance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
- Atithimate
- Email: Support@atithimate.com
- Phone: +91-1413520495
- Address: KAILASH NAGAR, SHIVSINGHPURA, Katrathal, Sikar- 332024, Rajasthan
Refund Policy
Introduction
At Atithimate Tours Private Limited, we strive to provide you with seamless and enjoyable travel experiences through our app, Atithimate, by connecting you to top-notch service providers. However, we understand that circumstances may require refunds. This Refund Policy outlines the criteria, process, and terms for issuing refunds.
1. Eligibility for Refunds
- Cancellation by User: Refund eligibility depends on the specific service and cancellation timing. Please refer to the cancellation policy for each service provider as it may vary.
- Service Unavailability: If a booked service (e.g., bike rental, guide service) is unavailable due to circumstances beyond our control, users are entitled to a full refund.
- Service Quality: If the service provided falls short of the quality standards promised, users may be eligible for partial or full refunds after assessment and verification.
2. Non-Refundable Situations
- Late Cancellations: Cancellations made after the cutoff time specified by the provider are non-refundable.
- No-shows: Failure to arrive or participate in the service at the scheduled time is non-refundable.
- Force Majeure Events: Atithimate Tours and its partners are not liable to issue refunds for cancellations or interruptions due to unforeseen events (natural disasters, political events, etc.).
3. Refund Process
- Refund Request: Users must submit a refund request through the Atithimate App or our customer support team within 7 days of the service date.
- Verification: Upon receiving a refund request, Atithimate will conduct a review with the service provider to confirm eligibility.
- Refund Approval: Approved refunds will be processed back to the original payment method within 7–14 business days.
4. Partial Refunds
In certain cases where only part of the service was unsatisfactory, Atithimate may provide a partial refund based on a case-by-case evaluation.
5. Additional Information
- Processing Fees: Refunds may be subject to processing fees. The exact fee will be outlined during the refund approval stage.
- Contact Us: For questions or assistance with refunds, reach out to us via the contact section on the Atithimate App or email us at support@atithimate.com.
This policy aims to ensure fair treatment for both users and service providers, maintaining the high quality and trust that Atithimate stands for as a part of Atithimate Tours Private Limited.